Policies and Terms

If you wish to return an item purchased, please contact customer support at the appropriate email shown below. We will email you return instructions.

General Returns

sampleIf you wish to return an item purchased for any other reason than it arrived defective or damaged, please contact customer support at return@3bbags.com.  Return shipping is at your expense and we do not refund the original shipping charge.

Defective Returns

samplePlease send an email to return@3bbags.com and tell us what is wrong with your product. We will pay for the return shipment. Once received and inspected, a credit will be applied to your credit card including the cost of original shipping. If the item is being replaced, we will ship it free.

Refund policy

We will always refund you the full price of the items you return, regardless of the reason. We will refund the original shipping cost on the return of defective items too.

We may agree to additional refunds and return shipping prepayments on an individual basis.